Shipping Policy

Scope of This Policy

This Shipping Policy governs all deliveries of fine jewelry purchased through our platform, specifically bracelets, necklaces, and earrings. We are committed to ensuring that every item reaches you securely, discreetly, and within the stated timeframes. Because we specialize in non‑branded jewelry, our packaging and shipping protocols are designed to protect both the physical integrity of each piece and your privacy as a client. Shipping arrangements are coordinated through a select network of premium carriers chosen for their expertise in handling small, high‑value goods. By placing an order, you agree to the terms outlined below.

Processing Time Prior to Shipment

Once your order is successfully placed and payment has been fully verified, we initiate a mandatory preparation and quality review. This process typically requires one to three business days for standard items. For bracelets requiring clasp confirmation, necklaces with delicate chain structures, or earrings needing post and back verification, processing may extend to four business days. During this period, our team carefully examines each piece for surface finish, stone setting security, closure functionality, and overall craftsmanship. We then pack the item in protective jewelry pouches or boxes, surrounded by cushioning materials. You will receive a confirmation notification when your order moves from processing to shipping status. Orders placed on weekends or widely observed public holidays will begin processing on the next business day.

Shipping Methods and Delivery Timeframes

We offer a range of shipping options tailored to the value and urgency of your purchase. Standard delivery typically requires three to seven business days from the date of dispatch. Expedited shipping reduces this window to two to three business days. For clients requiring the fastest possible delivery, our express premium service aims to deliver within one to two business days, subject to carrier capacity. Please note that delivery timeframes are estimates and not guarantees. Remote or difficult‑to‑access locations may experience longer transit times. Due to the small size and high value of bracelets, necklaces, and earrings, certain shipping methods may include additional security features such as tamper‑evident seals or required recipient identification.

Shipping Charges and Calculation

Shipping costs are calculated based on the total weight of your order, the dimensions of the package, and the selected delivery speed. These charges are displayed clearly at checkout before you finalize your purchase. For orders exceeding a certain value threshold, we may offer complimentary standard shipping. This threshold is subject to change and will be communicated on our website. Expedited and express services remain chargeable regardless of order value. Any applicable customs duties, taxes, or brokerage fees are not included in our shipping charges unless explicitly stated. You are encouraged to review the final cost summary prior to payment. Multiple items such as a necklace and matching earrings may be combined to reduce shipping costs where possible.

Packaging Standards for Jewelry Protection

Every piece of jewelry is packed according to its specific material and structural requirements. Bracelets are placed in individual soft pouches or padded compartments to prevent scratching and clasp damage. Necklaces are coiled without tension and secured with anti‑tangle inserts or separate sealed bags to avoid knotting. Earrings are fixed onto padded cards with secure backings, then placed in divided boxes to keep pairs together and posts straight. All items are then enclosed in rigid outer cartons with sufficient cushioning. Outer packaging carries no branding or product indications to maintain discretion and reduce the risk of interception. We do not include printed invoices on the exterior of any shipment. For high‑value pieces, tamper‑evident tape or security seals may be used.

Order Tracking and Notifications

Once your order has been dispatched, you will receive a shipping confirmation containing a unique tracking number and a direct link to the carrier’s tracking portal. Status updates are typically available within twenty‑four hours of dispatch. We recommend monitoring your tracking information regularly. Additional notifications may be sent at key milestones, including when the shipment arrives at a local sorting facility, when it is loaded onto a delivery vehicle, and when delivery has been attempted or completed. If you do not receive tracking information within five business days of order confirmation, please consult your account dashboard or the designated support channel outlined on our website. For bracelets, necklaces, or earrings shipped internationally, tracking may include customs clearance events.

Delivery Attempts and Signature Requirements

All shipments require a physical address. We do not deliver to postal boxes or automated locker systems for security reasons. Upon arrival, a signature from an adult recipient is mandatory for every delivery. The carrier will typically make two delivery attempts before holding the package at a local depot or returning it to our fulfillment center. You may be able to authorize re‑delivery or depot pickup through the carrier’s online portal. We cannot instruct carriers to leave packages without a signature, nor can we redirect shipments to alternative addresses after dispatch without additional verification. Any reshipment resulting from failed delivery attempts may incur extra charges. For earrings and other small items, carriers are instructed not to leave packages in mailboxes or unattended locations.

Shipping Restrictions and Exclusions

Certain jewelry items face inherent shipping limitations due to their materials or value. Bracelets and necklaces containing natural gemstones may be subject to additional handling requirements to prevent stone dislodgement. Extremely high‑value pieces may require additional security protocols, including identity verification upon delivery or mandatory insurance documentation. We do not ship to freight forwarders, consolidation warehouses, or temporary accommodations such as hotels without prior approval. If you provide an address that falls into a restricted category, your order may be delayed or cancelled. We reserve the right to refuse shipping to any address that cannot be verified through independent means. Some carriers also impose weight or dimension minimums that may affect shipping options for single, lightweight earrings.

Loss, Damage, and Insurance

Every shipment is fully insured from the moment it leaves our facility until it is signed for by you or your authorized representative. In the unlikely event that a package is lost in transit, we will initiate a carrier investigation on your behalf. Lost items confirmed by the carrier will be either replaced if available from our collection or refunded in full. For damage discovered upon delivery, you must note the damage on the carrier’s delivery device and retain all original packaging. Photographs showing the damaged bracelet, necklace, or earrings alongside the outer box are required. Claims for concealed damage must be submitted within forty‑eight hours of delivery. Failure to meet these deadlines may affect your eligibility for compensation. We do not cover minor cosmetic issues that do not affect structural integrity.

Changes to Shipping Address and Order Cancellation

If you need to modify your shipping address after an order has been placed, you must request the change before the order enters the processing stage. Once processing has begun, address modifications cannot be guaranteed. Any change request after dispatch is impossible, as the carrier already possesses the package. Order cancellation requests submitted after the shipping label has been generated will be treated as returns, and applicable return shipping charges will apply. We strongly advise you to verify your shipping details at checkout before confirming your purchase. This is especially important for high‑value bracelets, necklaces, or earrings, as misdelivery due to an incorrect address is not covered by our insurance.

International Considerations and Client Responsibilities

For shipments crossing borders, you are solely responsible for ensuring that the delivery address is accurate and accessible. Customs clearance procedures, import licenses, and any duties or taxes levied by local authorities are your responsibility unless explicitly stated otherwise. We provide all necessary commercial invoices and export documentation but cannot influence the speed or outcome of customs processing. Delays caused by border inspections, public holidays in the destination region, or carrier backlogs are not grounds for refunding shipping charges. Some countries restrict the import of certain gemstones or metals; you are responsible for verifying local regulations before ordering. By placing an order for any bracelet, necklace, or pair of earrings, you acknowledge that you have read and accepted this Shipping Policy in full.